Terms of Service

Last updated: Oct. 8, 2025

Welcome to The Max & Rex Collection. By accessing or using our website and services, you agree to the following terms. Please read them carefully.

1. Use of Our Site

• You may use our website only for lawful purposes and in accordance with these Terms of Service.
• You agree not to use our site to post or transmit harmful, offensive, or unlawful content.

2. Account Responsibility

• If you create an account, you are responsible for maintaining the confidentiality of your login information.
• You are responsible for all activities that occur under your account.

3. Purchases and Payments

• All orders are subject to acceptance and availability.
• Payments are processed securely through our payment gateway. You agree to provide accurate payment information.

4. Shipping, Returns, and Refunds

Shipping, returns, and refunds are governed by our separate Shipping Policy and Returns & Refunds Policy. All shipping costs are included in the product price; no additional fees are charged at checkout.

5. Intellectual Property

All content on this website, including images, logos, and text, is the property of The Max & Rex Collection or our licensors and may not be used without permission.

6. Limitation of Liability

To the maximum extent permitted by law, The Max & Rex Collection shall not be liable for any indirect, incidental, or consequential damages arising from the use of this site or products purchased.

7. Changes to Terms

We may update these terms from time to time. Changes will be posted on this page, and your continued use of the site constitutes acceptance of the updated terms.

Mobile Terms of Service

The Max & Rex Collection

Last updated: Oct. 8, 2025

The The Max & Rex Collection mobile message service (the "Service") is operated by The Max & Rex Collection (“The Max & Rex Collection”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to The Max & Rex Collection’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of The Max & Rex Collection through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with The Max & Rex Collection. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18664830114 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other The Max & Rex Collection mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18664830114 or email info@maxrex.pet.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Thank you for shopping with The Max & Rex Collection!