FAWs (Frequently Asked Woofs 🐾 — FAQ page)

Definitely not. Simply proceed as a guest to complete your order.

We accept all major credit cards, Shop Pay, Amazon Pay, and Apple Pay.

Your online order is completely secure. We use industry-standard encryption (SSL) to protect your personal and payment information during checkout. All transactions are processed through trusted payment gateways like Shopify Payments, PayPal, and others with the highest level of PCI compliance. We never store your credit card details, and your data is kept private and safe.

Regrettably, no. Once the order is placed, changes or cancellations are not possible. However, you may request a return upon receipt. Contact us via site chat during business hours or emailorders@maxrex.pet, and a return label will be sent.

Orders are usually processed within 24 hours and shipped within 5–7 business days. Tracking information will be emailed to you. If you haven't received it within 72 hours, contact us via chat or email orders@maxrex.pet, and we’ll look into it.

Once your order ships, you’ll receive an email with tracking details. Don’t forget to check your spam or promotions folder! If you created an account, you can also track your order on your account page.

If your order hasn’t arrived within 30 days of the ship date, contact us via chat or emailorders@maxrex.pet. Unfortunately, we can’t assist with orders reported missing after 30 days.

At the moment, we only ship within the United States. We're working on expanding to more countries soon!

  Most items can be returned within 30 days.

Sale items are non-returnable.

We do not offer exchanges, but if your item is unopened and in original packaging, you can request a return via chat or emailorders@maxrex.petwith your order number.

Personalized/engraved items are non-returnable.

Absolutely! As long as the product is unused and in original condition, you can return it within 30 days.

We’re so sorry! Please take photos of the damage and contact us via chat or emailorders@maxrex.petwith your order number so we can help.

Yes! Our brand is built on blending home style with pet functionality. Products are chosen for their durability, cleanability, and safety.

Absolutely. We prioritize safety and quality by avoiding harsh chemicals and unsafe materials in all our pet products.

Definitely. Check each product page for detailed specifications. If you need more info, reach out to our support team.

Whenever possible, we ship from a local warehouse to avoid additional charges. If a local warehouse isn’t available, your order may be subject to import duties or taxes, which are set by your country and are the customer’s responsibility.