Privacy Policy

Privacy Policy

Last updated: October 8, 2025

The Max & Rex Collection operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Max & Rex Collection is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment information, and transaction details.

  • Account information including username, password, preferences, and settings.

  • Transaction information including the items you view, add to cart, or purchase.

  • Communications with us including customer support inquiries or feedback.

  • Device and usage information including browser type, IP address, and interaction with the Services.

  • SMS Information (if you opt in): When you provide your phone number and consent to receive text messages, we may collect and store information related to your SMS subscription status, message history, delivery confirmations, and interactions with our texts.

Personal Information Sources

We collect personal information from:

  • Directly from you, when you create an account, make a purchase, or communicate with us.

  • Automatically, via cookies and analytics when using our website.

  • From service providers such as Shopify, Klaviyo, and third-party marketing tools.

  • From marketing partners or other third parties, as permitted by law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Provide, Tailor, and Improve the Services – To process orders, payments, and deliver products.

  • Marketing and Advertising – To send promotional content via email, SMS, and other digital channels.

  • Security and Fraud Prevention – To detect and prevent fraud or unauthorized access.

  • Communicating with You – To provide customer support, respond to inquiries, and notify you of updates or offers.

  • Legal Reasons – To comply with applicable law, respond to valid legal processes, and protect our rights.

SMS/Text Messaging

By providing your mobile phone number and opting into SMS notifications, you consent to receive marketing and transactional text messages from The Max & Rex Collection.

These messages may include:

  • Order updates, shipping notifications, and account alerts.

  • Marketing messages and promotional offers (if you opt in).

Message frequency may vary. Message and data rates may apply.
You can opt out at any time by replying STOP to any text message. For help, reply HELP or contact us at info@maxrex.pet.

We will not sell, rent, or share your SMS consent or phone number with third parties for their own marketing purposes. We may share it only with service providers who help us send messages (e.g., Shopify, Klaviyo, or other SMS delivery partners).

Your consent to receive text messages is not a condition of purchase.

How We Disclose Personal Information

We may share your personal information with:

  • Shopify (our e-commerce provider).

  • Vendors and service providers performing payment, fulfillment, analytics, SMS, and marketing services.

  • Business and advertising partners, as permitted by law.

  • Affiliates and subsidiaries, within our corporate group.

  • Law enforcement or regulators, as required by legal obligation.

Relationship with Shopify

Our store is hosted by Shopify. Shopify processes personal data to help us operate our online store and provide secure transactions. You can read more at the Shopify Privacy Policy.

Third-Party Websites and Links

We are not responsible for third-party websites linked through our Services. Please review their privacy policies before providing personal information.

Children’s Data

Our Services are not intended for minors under 16. We do not knowingly collect information from children. Parents may contact us for deletion requests.

Security and Retention of Your Information

We maintain appropriate security measures to protect your data. Retention varies based on account activity, legal obligations, and business needs.

Your Rights and Choices

You may have the right to:

  • Access or request a copy of your data.

  • Delete, correct, or transfer your personal information.

  • Opt out of sale or targeted advertising.

  • Manage communication preferences (email/SMS unsubscribe).

Requests can be submitted via info@maxrex.pet or through your customer account.

Complaints

You may contact us or your local data protection authority to raise a concern.

International Transfers

We may transfer and process your data in other countries, including the U.S., under legally recognized safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The revised version will be posted here with an updated “Last updated” date.

Contact

Questions or concerns can be directed to:
Email: info@maxrex.pet
Address: 14493 S Padre Island Drive, Suite A #5066, Corpus Christi, TX 78418, US